Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") form a binding agreement between you and Envixo Products Studio LLC ("we", "us", "our", or the "Operator"), the entity that operates the SoundScript.AI audio-transcription service (the "Service"). By creating an account, signing in, uploading audio, or otherwise using the Service, you accept these Terms and our Privacy Policy. Your continued use of the Service after we publish a change to these Terms means you accept the change (see Changes to Terms). If you do not agree to these Terms, you must not use the Service.

2. Definitions

The capitalized words below have specific meanings throughout these Terms:

• Service — the SoundScript.AI audio-transcription application operated by Envixo Products Studio LLC, including audio upload, transcription, AI summary and transcript chat, and export.
• Account — the individual, email-and-password user account you register to use the Service. Accounts are individual and owner-scoped; there is no team, organization, or shared-account model.
• User Content — the audio you upload and the durable content the Service generates and stores on your behalf, including transcripts, AI summaries, and the messages you exchange with the transcript chat feature.
• Subscription — a recurring, Stripe-billed plan that grants access to the Service at a tier with a defined monthly hour allowance.
• Plan — a tier of access (Pro or Business; the legacy tier is retained for existing subscribers only) defined by its hour allowance and billing interval.
• Acceptable Use — the rules in the Acceptable Use Policy section governing how you may and may not use the Service.
• Intellectual Property — the trademarks, software, designs, and other proprietary materials of the Operator and its licensors.
• Limitation of Liability — the contractual cap and exclusion on the Operator's liability set out in the Limitation of Liability section.
• Arbitration — the binding, individual dispute-resolution process described in the Dispute Resolution section (US users).
• Governing Law — the law that governs these Terms, as stated in the Governing Law & Jurisdiction section.
• Termination — the ending of your access to the Service, whether by you or by the Operator.
• Warranty — any promise about the quality or availability of the Service; as stated below, the Service is provided AS-IS with no warranty.
• Indemnification — your obligation to defend and hold the Operator harmless as set out in the Indemnification section.
• Confidential Information — non-public information disclosed by one party to the other in connection with the Service that is marked or reasonably understood to be confidential.

3. Eligibility

You represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. The Service is intended only for adults; we do not knowingly provide the Service to minors. The Service does not collect a date of birth or operate an automated age gate at registration, so this minimum-age requirement is a contractual representation you make to us rather than a value the Service verifies. Accounts are individual: each transcription is accessible only to the account that created it, and there is no team, organization, or shared-account tier.

4. Account Registration & Security

To use the Service you create an Account with an email address and a password, and you must confirm your email address with a one-time code before you can use the Service. Registration, email confirmation (including resending a code), and password reset are available through the Service's account routes. You are responsible for your credentials and for all activity under your Account, and you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us promptly at [email protected] if you believe your Account has been accessed without your authorization
• Not share your account credentials with any third party

We may rate-limit sensitive account actions, such as confirmation-code verification and resending, to protect your Account and the Service.

5. Service Description

The Service lets you upload an audio file and receive a text transcript. Each upload is subject to a single hard size limit of 1 GB; larger files are rejected. The Service accepts a fixed set of audio file types (.mp3, .wav, .ogg, .m4a, .flac, .webm, and .mp4); other formats are rejected. Transcription is performed asynchronously after upload. In addition to transcription, the Service offers AI-assisted features: it can generate an AI summary of your transcript and answer your questions about a transcript through a per-transcription chat feature, subject to a daily message limit. These AI features rely on third-party AI providers and are described further in the AI-Assisted Features section. You can export a completed transcript in several formats — plain text (the default), SubRip subtitles (SRT), DOCX, and PDF — selected when you download. Full-content export is available to the owner of a completed transcription. The Service uses more than one transcription and AI provider; the Third-Party Services and AI-Assisted Features sections are the authoritative list.

6. Subscription, Billing & Payment

Our paid Subscriptions are subject to the following terms:

• Billing: All billing is processed by our payment provider, Stripe; we do not store your full card details. Each Plan maps to a tier with a defined monthly hour allowance and a billing interval (monthly or annual); the Pro and Business tiers are purchasable, while the legacy tier is retained only for existing subscribers. By subscribing you authorize us, through Stripe, to charge your payment method on a recurring basis for the Plan you select, until you cancel.
• Past-due and extra hours: If a payment fails, your Subscription may be marked past-due and access may be limited until payment succeeds. Business-tier subscribers may also purchase one-time extra-hours packages. The price of each Plan is the amount shown to you at checkout through Stripe; no price is fixed in these Terms.
• Refunds: We do not offer a fixed money-back refund window. Refunds, where granted, are handled at our discretion on request to [email protected]; the Service contains no automated refund entitlement. Applicable taxes and invoicing are handled through Stripe according to your billing location.

7. Free Trials

If you are eligible, you may start a free trial that lasts 3 days. The trial is single-use per Account: once you have used it, you cannot start another. At the end of the trial, your Subscription converts to a paid plan and your payment method is charged automatically, unless you cancel before the trial ends; if no valid payment method is on file at the end of the trial, the Subscription is cancelled. We disclose the trial terms and the automatic conversion before you start the trial so that you can cancel in time to avoid a charge.

8. Cancellation & Termination by User

You can cancel your Subscription at any time through the Stripe-hosted billing portal that the Service links you to. A cancellation through the billing portal is scheduled to take effect at the end of your current billing period; your access continues until that period ends. There is no separate in-app "cancel now" button — cancellation happens through the billing portal and is then synced back to your Account. You may also delete your Account entirely. Deleting your Account cancels your Stripe subscription and permanently and irreversibly destroys your Account and its associated records, including your transcriptions; account deletion is a hard delete, not an archive. Please be aware that some stored audio objects and your payment-provider customer record may persist after deletion until they are manually erased; contact [email protected] if you need confirmation that residual data has been removed.

9. Acceptable Use Policy

When you use the Service you agree not to:

• upload, transcribe, or store content that infringes another person's intellectual-property or other rights
• use the Service for illegal, harmful, or abusive purposes, or to process content unlawfully
• abuse or overload the Service or its infrastructure beyond your plan's allowance
• reverse-engineer, decompile, or attempt to derive the source code of the Service
• use unauthorized bots, scrapers, or automated means to access the Service
• circumvent or attempt to circumvent rate limits, usage limits, or security controls
• resell, sublicense, or commercially redistribute the Service without our written permission

Some of these rules are enforced automatically: every upload must pass a Cloudflare Turnstile bot check, uploads are blocked once you exceed your tier's hour allowance, and certain account actions are rate-limited. Others are contractual obligations that we enforce after the fact through suspension and the copyright-takedown process. We may suspend or terminate an Account that violates this policy.

10. User Content & Data Ownership

You retain ownership of your User Content — the audio you upload and the transcripts, AI summaries, and chat messages the Service generates and stores on your behalf. Your User Content is private to your Account: a transcription is accessible only to the account that created it, and the Service has no public-sharing, shareable-link, or third-party-access feature for User Content. To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display your User Content solely as needed to provide the Service to you — including uploading your audio to durable object storage and transmitting your audio, transcripts, and chat messages to the third-party AI providers that perform transcription, summarization, and chat. This licence is limited to providing and improving the Service for you; it covers your audio as well as the transcripts and chat text the Service processes, and it grants no right to use your content to train AI models. The licence ends when you delete the relevant User Content or your Account, subject to the residual-data note in the Cancellation & Termination by User section.

11. Intellectual Property

As between you and us, we and our licensors own all rights in the Service, including its software, design, and the "SoundScript.AI" word mark (a pending trademark application owned by Envixo Products Studio LLC). You may not use our trademark in a way that is likely to cause confusion, and you receive no licence to our intellectual property except the limited right to use the Service under these Terms. You retain ownership of your User Content and grant us only the limited processing licence described in the User Content & Data Ownership section, which covers audio, transcripts, and chat. The Service is built with open-source software components, which remain subject to their own licences; we identify those components by name and version and do not state any specific open-source licence identifier in these Terms until each is confirmed from the component's published licence.

12. Trademarks

The SoundScript.AI word mark is owned by Envixo Products Studio LLC and is the subject of a pending trademark application with the United States Patent and Trademark Office (USPTO) under Nice International Classification of Goods and Services Classes 9 (downloadable software for audio transcription) and 42 (software as a service for audio-to-text transcription). All rights in and to the SoundScript.AI mark, including any associated logos and trade dress, are reserved by Envixo Products Studio LLC.

You may not use the SoundScript.AI name, logo, or any confusingly similar mark in any manner that is likely to cause confusion, to deceive, or to falsely suggest sponsorship, endorsement, or affiliation with Envixo Products Studio LLC without prior written consent.

13. Third-Party Services

To provide the Service, we rely on a defined set of third-party sub-processors. The complete, code-verified list names every confirmed sub-processor — OpenAI (which provides two surfaces, Whisper speech-to-text and gpt-4o-mini), Azure Speech-to-Text, DigitalOcean Spaces, Azure Blob Storage, Stripe, Cloudflare, Mixpanel, Google Tag Manager, Risenexa Leads, Risenexa Tracking, Honeybadger, and the SMTP email provider — and is maintained, with the data shared and the purpose for each, in our data-processing inventory. When you use the Service, the relevant providers process the data needed to perform their function, such as sending your audio to a transcription provider or your payment details to Stripe. Your use of a third-party provider through the Service may also be subject to that provider's own terms. The inventory referenced above is the authoritative list of sub-processors; the Service does not use any web-analytics provider beyond the providers listed there.

14. Copyright and DMCA

Because users upload and store content through the Service, we operate a notice-and-takedown process consistent with the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512(c). If you are a copyright owner (or authorized to act for one) and you believe content stored on the Service infringes your copyright, you may send a written takedown notice that includes: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act. We will respond to valid notices, may remove or disable access to the material, and, consistent with §512(i), maintain and reasonably implement a policy to terminate the accounts of repeat infringers in appropriate circumstances.

Copyright Agent: [email protected]

15. AI-Assisted Features

The Service uses third-party AI providers to perform its core and AI-assisted features. Your uploaded audio is sent to OpenAI's Whisper for speech-to-text transcription as the primary provider and, on a secondary diarization path, to Azure Speech-to-Text. Your transcript text and chat messages are sent to OpenAI's gpt-4o-mini for AI summaries and for the per-transcription chat feature. These AI providers process your content for inference only — that is, to produce the transcript, summary, or chat response you requested. The processing licence you grant under the User Content & Data Ownership section is inference-only and covers your audio, transcripts, and chat; it grants no right for us or any provider to use your content to train AI models, and we make no representation about whether a provider independently trains on or retains submitted content. AI-generated transcripts, summaries, and answers may contain errors or omissions; you are responsible for reviewing them before relying on them.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided on an AS-IS and AS-AVAILABLE basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any transcript, summary, or chat output will be accurate or complete. We make no uptime or service-level commitment of any kind. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you; see the Miscellaneous section for the mandatory consumer protections we preserve.

17. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) US$100. The amounts you pay are determined by the Plan you purchase through Stripe; no fixed monetary figure other than the US$100 floor is stated in these Terms. Separately and in addition to the monetary cap, to the fullest extent permitted by law we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of data, or loss of goodwill, arising out of or relating to the Service, even if we have been advised of the possibility of such damages. Nothing in this section limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury resulting from negligence, for fraud, or under the mandatory consumer protections of the EU, the UK, or Brazil. Your indemnification obligation is not subject to this cap. We apply a 1-year contractual limitation period to bring a claim only in jurisdictions where shortening the statutory limitation period is legally permitted, and preserve the mandatory consumer and statutory limitation periods everywhere else.

18. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Operator and its officers, directors, and employees from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: your User Content; your use of the Service in violation of these Terms; or your violation of any law or the rights of a third party. Because your User Content is owned and controlled by you, this indemnity is one-way (from you to us). Where you act as a consumer under the mandatory protections of the EU, the UK, or Brazil, this indemnity is limited or may not apply to the extent those protections require (see the Miscellaneous section).

19. Suspension & Termination by Operator

We may suspend or terminate your Account or access to the Service if you violate these Terms, including the Acceptable Use Policy, or where reasonably necessary to protect the Service, other users, or third parties. A suspension is decided by an authorized operator and recorded in an audit log; a suspended Account is signed out and blocked from using the Service on its next request, so suspension takes effect immediately. Where you act as a consumer, any termination respects the mandatory consumer-contract protections described in the Miscellaneous section. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the Dispute Resolution section and to the mandatory consumer protections in the Miscellaneous section, you and we agree that the state and federal courts located in San Francisco County, California have exclusive jurisdiction over any dispute that is not subject to arbitration. If you are a consumer in the EU, the UK, or Brazil, you may have the right to bring proceedings in the courts of your own country of residence, and nothing here removes that right.

21. Dispute Resolution

If you are a user located in the United States, you and we agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration, administered by a recognized arbitration provider under its then-current consumer arbitration rules, rather than in court — except that either party may bring an individual claim in small-claims court if it qualifies. To the extent permitted by law, you and we waive any right to bring or participate in a class, collective, or representative action; disputes must be brought individually. You may opt out of this arbitration agreement and class-action waiver by sending written notice to [email protected] within 30 days of first accepting these Terms; if you opt out, the Governing Law and Jurisdiction section's court forum applies to you. This arbitration agreement and class-action waiver apply to US users only. If you are a consumer in the EU, the UK, or Brazil, you are not required to arbitrate and retain full access to the courts; the class-action waiver is unenforceable against you, as described in the Miscellaneous section.

22. Changes to Terms

We may update these Terms from time to time, for example to reflect changes to the Service or to legal requirements. We will post the updated Terms with a new effective date and version, and where a change is material we will provide reasonable advance notice through the Service or by email. Your continued use of the Service after an updated version takes effect means you accept the updated Terms. If you do not agree to a change, you must stop using the Service and may cancel as described in the Cancellation & Termination by User section.

23. Miscellaneous

• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.
• Entire Agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Assignment: You may not assign or transfer these terms without our prior written consent. We may assign our rights and obligations without restriction.

Mandatory consumer protections (EU / UK / Brazil): Nothing in these Terms removes or limits rights you have under mandatory consumer law that applies to you. EU consumers retain the protections of the Consumer Rights Directive (2011/83/EU) and the Unfair Contract Terms Directive (93/13/EEC); UK consumers retain the protections of the Consumer Rights Act 2015; and Brazil consumers retain the protections of the Consumer Defense Code (Lei 8.078/1990). To the extent any provision of these Terms conflicts with a mandatory consumer protection that applies to you, that mandatory protection prevails, and the statutory limitation periods that apply to you are preserved.

24. Contact Information

For questions about these Terms of Use, please contact us at: